FAQ
Product Features
What about precision?
Our products feature micron-level machining tolerances for high-precision performance.
Can they connect different metals?
Yes, they function effectively as transition joints between dissimilar metals.
Do you offer OEM services?
Yes, we provide full OEM manufacturing support.
Can you make custom fittings?
Yes, we accept custom orders based on provided drawings or samples.
Which industries use these fittings?
Aerospace, Food & Beverage, Automotive, Shipbuilding, Pharmaceuticals, Chemical Processing, and Petroleum.
Are the products certified?
Yes, they have certifications such as ISO, CE, or others to ensure quality and safety.
Pricing & Availability
Are your prices competitive?
Yes, we maintain competitive pricing through in-house manufacturing and strict quality control.
What's the MOQ?
Minimum order quantity is 100 units.
What product range do you offer?
Comprehensive solutions including 90° Elbows, Tees, Plugs, Crosses, ORFS fittings. Quality matches leading brands like Parker, Eaton-Weatherhead, and Goodyear.
Is there a discount for bulk orders?
Yes, competitive prices and discounts are available for large-volume purchases.
How soon can I receive my order?
Delivery time depends on stock availability and order size.
Packaging
How are products packaged?
Internally packed with protective caps → Secured in corrugated cartons with barcode labels → Reinforced in wooden crates with moisture-proof lining.
Documentation
How can I get product catalogs?
Contact our team for latest catalogs and technical manuals.
Order Process
What payment terms do you accept?
Standard terms: 50% deposit via T/T, balance before shipment. Other methods negotiable.
What are lead times?
– Standard orders: within 35 business days
– Custom samples: 15 days
How soon can I receive my order?
Delivery time depends on stock availability and order size.
What payment methods do you accept?
Common payment options include bank transfer, PayPal, and credit cards. Payment terms may vary by region.
Do you handle customs clearance?
We provide documentation and assistance with customs clearance, but local import duties may apply.
Shipping
What shipping methods are available?
We offer door-to-door shipping by land, sea, or air, including express options such as DHL and FedEx. Primary sea port: Tianjin, China. Transit times vary by destination.
How is shipping calculated?
Shipping costs depend on the destination, order weight, and selected shipping method.
What if my shipment is delayed?
We offer support to resolve shipping issues, including replacements for damaged goods.
What shipping terms do you offer?
Supported Trade Terms: EXW, FOB, CFR, CIF.
What is the estimated delivery time?
International shipping times are estimates, counted from the date the goods are dispatched. The following are approximate air freight durations for common regions (subject to changes due to customs clearance, seasonality, etc.):
North America: 10–20 business days
Europe: 12–25 business days
Other Asian Regions: 7–15 business days
South America / Africa: 20–35 business days
Total Delivery Time = Order Processing Time + Shipping Time.
What is your free shipping policy?
Products on this website do not include free shipping by default. Shipping costs are calculated separately during checkout based on weight, destination, and selected logistics option.
Free shipping may be offered for qualifying small orders or samples (e.g., single order net value under USD 1,000). Specific thresholds and eligible regions are subject to promotion; please consult your sales representative for details.
Note: This policy applies to new orders only and excludes returns.
Samples
Do you provide samples?
Free samples available (customer pays shipping). Mixed samples accepted. Custom samples require 15 days.